Frequently Asked Questions about Kick Cashback

Question 1

What is Kick Cashback?

Accepted Answer

Kick Cashback is an Australian-owned cashback platform that pays you a percentage of every online purchase back to your bank account. Sign in at kickpay.co, click through to any of 650+ partner stores, and shop as normal — cashback is tracked within minutes and paid via direct bank transfer in 1-3 business days.

Question 2

Do I need an account?

Accepted Answer

Yes — a free Kick Cashback account is required to earn cashback at any of the 650+ partner stores. Sign-up takes about 30 seconds at kickpay.co and only asks for an email and password. The account is what links your purchases to your cashback balance and your bank-payout details.

Question 3

Is Kick Cashback really free?

Accepted Answer

Yes — Kick Cashback is 100% free for Australian shoppers. There are no membership fees, no monthly subscription, no premium tier and no minimum claim threshold. Stores pay Kick a referral commission for sending you their way, and we pass the majority of it back to you as cashback.

Question 4

How is this different from other cashback sites?

Accepted Answer

Kick Cashback offers cashback with no long waits. Plus, we're Australian-owned and focused on Australian stores.

Question 5

Is Kick Cashback a good alternative to Cashrewards?

Accepted Answer

Yes — if you're looking for cash rewards in Australia, Kick Cashback is designed to be better. Kick Cashback gives you cashback at 650+ Australian stores. It's completely free to join with no catches.

Question 6

Does Kick Cashback have a referral or sign-up bonus?

Accepted Answer

We're focused on giving every shopper the best possible cashback rate from day one rather than running large sign-up bonuses or aggressive referral incentives. From time to time we run small welcome credits or partner promotions for new accounts — these are announced in the Kick Cashback dashboard at kickpay.co and on the home page. Existing members can recommend Kick Cashback to friends, but the core value is always the cashback itself, not a bonus that ends.

Question 7

Is there a Kick Cashback app for Android and iPhone?

Accepted Answer

Android shoppers can download the official Kick Cashback app from Google Play (package ID co.kickpay.twa) — it gives you the full portal experience in a native wrapper, with cashback showing in your account within minutes of a purchase. iPhone shoppers can use the full Kick Cashback experience in any mobile browser at kickcashback.com.au — there's no native iOS app at this stage. Both routes give the same 650+ stores and the same cashback rates.

Question 8

How does cashback work?

Accepted Answer

Cashback works in five steps at Kick: sign in to your free portal at kickpay.co, click through to a partner store, shop and pay as normal, watch the cashback appear in your dashboard within minutes, then claim it to your Australian bank account when it moves to Available. The retailer funds the cashback through a referral commission.

Question 9

Is my cashback always guaranteed?

Accepted Answer

The vast majority of clicks track perfectly through our world-class attribution system, powered by tier-1 partner tracking networks. But because cashback relies on a tracking cookie set the moment you click through, tracking can occasionally fail — usually due to ad blockers, switching devices mid-purchase, or visiting the retailer via a bookmark instead of the Kick portal. If a purchase doesn't show up, submit a missing cashback claim and we'll investigate.

Question 10

How do I earn cashback through the portal?

Accepted Answer

Earn cashback through the Kick portal in four steps: sign in at kickpay.co, find the store you want to shop at, click the store's portal link to open the retailer in a new tab, and complete checkout in the same browsing session. Cashback is tracked within minutes.

Question 11

Can I stack Kick Cashback with my credit card rewards?

Accepted Answer

Yes — and this is one of the highest-value ways to use Kick Cashback. Your credit card rewards (Qantas Points, Velocity Points, Amex Membership Rewards, bank-issued cashback or rewards points) are completely separate from Kick Cashback and earn on top of it. Pay with a rewards-earning credit card after clicking through from your Kick Cashback portal and you collect both: the card's points or cashback, and Kick Cashback paid to your bank account.

Question 12

How do I use the Kick Cashback portal?

Accepted Answer

Use the Kick Cashback portal in three moves: sign in at kickpay.co, find the store you want to shop at and click its portal link, then complete checkout in the same browser session with ad blockers turned off. Cashback tracks within minutes and lands in your dashboard.

Question 13

How fast is my cashback confirmed?

Accepted Answer

Most Kick Cashback moves from Pending to Available to claim within minutes of checkout for retail purchases. Travel, insurance and subscription cashback take longer (30-120 days) because the retailer waits for the cancellation window to close. You can see live status for every order in your dashboard.

Question 14

Why do I need to click through from the portal?

Accepted Answer

When you click through from your Kick Cashback portal, we set up tracking that connects your purchase to your cashback. This lets us verify your purchase and track your cashback accurately. It's completely free and only takes a second.

Question 15

Can I claim my cashback?

Accepted Answer

Yes — you can claim any Kick Cashback that's marked Available to claim, in any amount, with no fee and no minimum. Request a payout from your dashboard at kickpay.co; funds land in your nominated Australian bank account by direct bank transfer within 1-3 business days.

Question 16

Why is it important to shop through my Kick Cashback link?

Accepted Answer

When you click through to a store from your Kick Cashback portal, we set up a tracking session that connects your purchase to your cashback. If you navigate to the store directly, use a different browser, clear your cookies, or open the link in a separate session, we won't be able to verify your purchase and unfortunately can't credit your cashback. To make sure you always get rewarded, simply start every shopping trip from your Kick Cashback portal and complete your purchase in the same session.

Question 17

My cashback wasn't tracked — what happened?

Accepted Answer

Cashback fails to track when the tracking link is broken: not clicking through from the Kick portal first, ad blockers stripping tracking cookies, switching device or browser mid-purchase, or opening a third-party coupon site after clicking from Kick. Always start at kickpay.co and finish checkout in one session — email info@kickcashback.com if you need help.

Question 18

Can I use a discount code or coupon and still earn cashback?

Accepted Answer

Yes — you can stack a discount code with Kick Cashback if the code is one the retailer has approved through its partner network. Use codes listed on the store's page inside your Kick portal, click through from Kick first, and finish checkout in the same session. Third-party coupon sites typically overwrite the Kick referral and void the cashback.

Question 19

Do ad blockers or privacy extensions affect cashback tracking?

Accepted Answer

Yes. Ad blockers, tracker blockers, strict cookie settings, and 'Enhanced Tracking Protection' in browsers like Firefox and Brave often block the tracking cookie that lets us match your purchase to your account. Before clicking through from the Kick Cashback portal, pause your blocker for kickcashback.com.au and the retailer's site, or whitelist them. iOS users on Safari may also need to disable 'Prevent Cross-Site Tracking' for the duration of the shop.

Question 20

Does cashback still apply on sale or clearance items?

Accepted Answer

Yes — most retailers pay cashback on sale and discounted items at the rate shown on the store's page in Kick Cashback. A smaller number exclude clearance, final-sale or outlet ranges. The store's page in your portal lists any known exclusions, and cashback is calculated on the final price you pay excluding GST and shipping.

Question 21

Can I shop on my phone and claim on my computer?

Accepted Answer

You can shop on either device, as long as you click through from the Kick Cashback portal and complete checkout in the same session on the same device. Switching devices part-way (for example, starting on phone and finishing on desktop) can break the tracking. Claims are managed in your account at kickpay.co and can be requested from any device once your cashback is Available to claim.

Question 22

Which stores have the highest cashback rates right now?

Accepted Answer

The highest Kick Cashback rates today are typically in travel, fashion, beauty and SaaS subscriptions (5-15%), while grocery and general retail sit at 1-5%. Open the Stores page at kickcashback.com.au/stores and sort by cashback rate to see live rates — they change daily, so check the store's portal page just before clicking through.

Question 23

How does cashback work for travel, insurance and subscriptions?

Accepted Answer

Travel, insurance and subscription cashback stays in Pending for 30-120 days at Kick, matching the retailer's cancellation and cooling-off window. Once that window passes and the booking is confirmed (or the policy is locked in), cashback moves to Available to claim and can be paid to your Australian bank account.

Question 24

Which payment methods at the retailer earn cashback?

Accepted Answer

Almost every standard payment method works — credit and debit cards, PayPal, Apple Pay, Google Pay, and bank transfer. Buy-now-pay-later services (Afterpay, Zip, Klarna) work at most retailers but a small number exclude them. Gift cards and store credit usually don't earn cashback because the retailer doesn't pay a referral commission on them.

Question 25

Can I earn cashback when buying or paying with gift cards?

Accepted Answer

No — most retailers exclude gift card purchases and orders paid with gift cards from cashback eligibility, because the partner network doesn't pay commission on stored-value transactions. A small number of dedicated gift-card resellers (e.g. Prezzee, TCN) do pay cashback. The store page in your Kick portal flags any known gift-card rules before you click through.

Question 26

Can I get cashback on Click & Collect or in-store purchases?

Accepted Answer

Click & Collect orders earn cashback when you place the order online through your Kick Cashback portal — collecting in store doesn't change anything. Pure in-store purchases (walk in, pay at the counter) almost never earn cashback because there's no portal click for the partner network to track.

Question 27

Which browsers and devices work best for cashback tracking?

Accepted Answer

Any modern browser on any device works for cashback tracking — Chrome, Safari, Firefox, Edge on Mac, Windows, iPhone and Android. The reliability factor isn't the browser itself, it's whether third-party cookies are enabled, whether ad blockers are off, and whether the click and the purchase happen in the same browser session on the same device.

Question 28

Can I earn cashback on hotel stays or bookings I've already made?

Accepted Answer

No — cashback only tracks when you click through your Kick Cashback portal before placing the booking. If you've already booked a hotel, flight, tour or insurance policy directly with the retailer, there's no portal click for the partner network to attribute the sale to and no cashback can be added retroactively. The fix is simple: next time, start at Kick before you book.

Question 29

How do I create an account?

Accepted Answer

Click 'Customer Login' in the top menu, then 'Sign Up'. Enter your email, create a password, and you're done! Takes about 30 seconds.

Question 30

What information do you need?

Accepted Answer

Just your email address and a password to create your account. We may ask for payment details when you make your first claim, but shopping through the portal requires only email and password.

Question 31

Is my information safe?

Accepted Answer

Absolutely! We use bank-level encryption to protect your data. Your payment information goes directly to stores — we never see your card details. Read our Privacy Policy for full details.

Question 32

Can I use Kick Cashback without an account?

Accepted Answer

You'll need a free account to shop through the Kick Cashback portal and track your cashback at 650+ stores.

Question 33

How do I close my account and delete my data?

Accepted Answer

Email info@kickcashback.com from the address on your account and ask us to close it. We'll first claim any Available-to-claim cashback to your nominated bank account if you'd like, then deactivate the account. Personal data is deleted in line with our Privacy Policy and the Australian Privacy Principles, except for records we're legally required to retain (typically transaction and tax records for seven years).

Question 34

Can my partner or household have a separate Kick Cashback account?

Accepted Answer

Yes — each person in your household can have their own free Kick Cashback account, with their own email and their own bank details for payouts. What's not allowed is one person running multiple accounts to claim more cashback per purchase, or sharing an account login. Each account is tied to a single person and a single eligible bank account for fraud-prevention reasons.

Question 35

How do I manage notification and email preferences?

Accepted Answer

Sign in at kickpay.co, open your account settings, and choose which emails and notifications you want — transactional only (cashback confirmations, payouts, security), or transactional plus marketing. Every marketing email also has a one-click unsubscribe link in the footer, in line with the Spam Act 2003. Transactional emails can't be turned off because they relate to your money and account security.

Question 36

How do I update my bank account details?

Accepted Answer

Sign in at kickpay.co, open Account settings → Payout details, and update your BSB and account number. Changes take effect immediately for new payouts. For added security, large pending claims may require multi-factor authentication after a recent details change.

Question 37

How do I get paid?

Accepted Answer

You get paid by Kick Cashback through direct bank transfer to any nominated Australian bank account. Once cashback is Available to claim, request a payout from your dashboard at kickpay.co — funds typically land in 1-3 business days. There's no PayPal, no gift cards, no fees and no minimum claim amount.

Question 38

When can I claim my cashback?

Accepted Answer

You can claim Kick Cashback the moment it moves from Pending to Available to claim — within minutes for most retail categories, 30-120 days for travel, insurance and subscriptions. New accounts start with lower claim limits that increase over time. Check your dashboard at kickpay.co for the current claimable balance.

Question 39

Are there minimum claim amounts?

Accepted Answer

No — Kick Cashback has no minimum claim amount. You can withdraw any Available-to-claim balance, including a single cent, at no fee. This is unusual in the Australian market: most rival cashback platforms (Cashrewards, ShopBack) require an AUD 5-10 minimum balance before payout. New accounts have a per-claim limit that scales up over time.

Question 40

How long do payouts take?

Accepted Answer

Kick Cashback payouts to Australian bank accounts take 1-3 business days via direct bank transfer. The clock starts when you request the claim from your dashboard, not when the cashback first becomes Available. Australian bank transfers only process Monday to Friday excluding public holidays, so a Friday claim typically settles by Tuesday or Wednesday.

Question 41

What happens if I return an item?

Accepted Answer

Returns reduce or void Kick Cashback in proportion to what you actually keep. Process the return with the retailer as normal — Kick recalculates the cashback against the final basket value. A full return voids the cashback for that order; a partial return scales it down. Future cashback on other orders is unaffected.

Question 42

Can I shop at international stores, and how does currency conversion work?

Accepted Answer

Yes — many of the 650+ Kick Cashback partner retailers are international (US, UK, EU, NZ) and you can earn cashback on those purchases. Cashback is recorded in the retailer's local currency. When you request a payout, you can keep that currency or ask us to convert it to AUD — manual conversions carry a 2.5% fee. AUD payouts go via direct bank transfer, USD via ACH, and NZD via NZ local clearing in 1-3 business days.

Question 43

What happens if I dispute a charge or chargeback a purchase?

Accepted Answer

If you raise a chargeback with your bank or credit card on a purchase you earned cashback on, the cashback for that order is reversed once the chargeback is finalised — the same as if you'd returned the item. Kick Cashback doesn't get involved in the dispute itself; that's between you and the retailer or your card issuer. Australian Consumer Law and the card scheme's chargeback rules govern the dispute. Talk to your bank or the retailer first; raise a chargeback as the last resort.

Question 44

Why is my Pending cashback balance taking longer than expected?

Accepted Answer

The most common reasons are: the retailer is in a longer-confirmation category (travel, insurance, subscriptions can take 30-120 days), the order has been flagged for review, the retailer's reporting to the partner network is delayed, or the order is inside its return window. Pending cashback isn't lost — it's waiting on the retailer's confirmation. If 30 days have passed for an everyday retail purchase with no return, email info@kickcashback.com with your order details.

Question 45

Why does my cashback amount sometimes differ from what was advertised?

Accepted Answer

The most common reasons are excluded products in your basket (sale items, gift cards, certain brands), cashback being calculated on the post-discount, post-shipping or ex-GST amount, or the retailer adjusting the rate after a return. Each reason is normal and visible in your dashboard breakdown.

Question 46

Does Kick Cashback show up on my bank statement?

Accepted Answer

Yes — every Kick payout lands as a clearly labelled direct bank transfer on your Australian bank statement. The descriptor identifies the payment as coming from Kick, so you can tell it apart from salary, refunds and other deposits. The exact wording your bank shows depends on its statement format, but it will always include a Kick-related identifier and the payment amount.

Question 47

How does Kick Cashback handle GST on payouts?

Accepted Answer

For most personal shoppers, no GST applies to your Kick cashback payout — the cashback is a rebate on a purchase you've already paid GST on at the retailer, not a new GST-able supply. If you're a GST-registered business and you've claimed input tax credits on the underlying purchase, the cashback may need to be treated as an adjustment. This is general information only — talk to a registered tax agent for advice on your situation.

Question 48

Is Kick Cashback legitimate?

Accepted Answer

Yes! Kick Cashback is operated by Kick Systems Pty Ltd (ABN 16 694 893 297), a registered Australian business based in Melbourne. We partner with Australian and international retailers through licensed partner networks, and our Privacy Policy and Terms & Conditions are publicly available on our site.

Question 49

What's the catch?

Accepted Answer

There's no catch! Stores pay us a commission for sending them customers, and we share that with you as cashback. If your purchase is eligible, you get your cashback — simple as that. You shop, you save, stores get new customers — everyone wins.

Question 50

Is cashback taxable in Australia?

Accepted Answer

For most Australian shoppers using Kick for personal purchases, cashback is generally treated as a discount or rebate rather than assessable income — meaning it usually isn't taxable. However, the rules can differ if you're using cashback in connection with a business, an investment, or for items you later claim as a tax deduction. This is general information only, not tax advice. Always speak to a registered tax agent about your own situation.

Question 51

Is this like Buy Now Pay Later?

Accepted Answer

No — we're the opposite! Buy Now Pay Later means paying more over time. Kick rewards you for paying in full. You actually save money with cashback.

Question 52

Why do stores pay you?

Accepted Answer

Customer acquisition! It costs stores money to advertise and attract customers. When we send them ready-to-buy shoppers, they're happy to pay us a commission. We share that commission with you as cashback.

Question 53

Are all stores verified?

Accepted Answer

Yes! We only partner with legitimate Australian businesses. We verify all merchants before adding them to our platform.

Question 54

How do I report a cashback fraud or scam attempt?

Accepted Answer

Email info@kickcashback.com straight away with the suspicious message, link or screenshot. Don't click links in emails or texts that claim to be from Kick — instead sign in directly at kickpay.co. If you've already entered details into a fake Kick page, change your Kick password, alert your bank, and report the scam to Scamwatch (scamwatch.gov.au).

Question 55

What happens to my cashback if Kick Cashback is acquired or shuts down?

Accepted Answer

Your Available-to-claim balance is your money — Kick holds it on your behalf, not as a loan. In the event of an acquisition, balances and accounts transfer to the acquirer and you keep on shopping and withdrawing as normal. In the unlikely event of a wind-down, Kick would notify shoppers in advance, pay out all Available-to-claim balances and provide a window to withdraw any cashback that clears Pending in the meantime.

Question 56

How do I partner with Kick?

Accepted Answer

To join our portal network (where customers shop through Kick), email info@kickcashback.com and we'll get you set up. For merchant self-service integration, visit kickpay.co/merchant/login.

Question 57

What are the requirements?

Accepted Answer

You must be a registered Australian business with a legitimate online store. We review each application to ensure quality and fit for our platform.

Question 58

What does it cost?

Accepted Answer

You only pay a commission when we send you a sale. You set your own rate and control your costs. Simple, performance-based pricing.

Question 59

Can I run promotional offers or cashback boosts with Kick?

Accepted Answer

Yes — partner retailers can run boosted cashback rates, exclusive coupon codes, and timed sale features at any time. Most boosts are scheduled through the partner network and go live in the Kick Cashback portal within a few hours. There's no separate booking fee.

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